Version 2.0 — Draft · Effective Date: 31 July 2026
This is a draft Terms of Service pending review by qualified legal counsel. It must be reviewed and approved before the platform accepts any subscribers. Items marked [TO CONFIRM] require finalisation once the company is incorporated. The legal text below is provided in English; translated versions will follow after legal review.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Materna by Ibiza ("Materna", "we", "us", "our"). By accessing or using the Materna platform at maternabyibiza.com, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the platform.
The platform is available to users aged 18 and over. By using the platform you confirm that you are at least 18 years of age. Users who are pregnant, postpartum, or parents of infants are the intended audience. The platform is not directed at persons under the age of 18.
Materna is an educational content platform providing information about pregnancy, birth, postnatal recovery, and early parenthood. All content — including content generated by the AI Concierge — is for informational and educational purposes only.
Materna is not a medical service. We do not provide medical diagnosis, medical advice, clinical assessment, or treatment. No doctor-patient relationship, doula-client relationship, or any other clinical or therapeutic relationship is formed between you and Materna, or between you and any individual contributor, by virtue of your use of this platform.
Ibiza Bolonini is a certified doula and certified hypnobirthing teacher. Her knowledge and teaching inform the platform's pregnancy, birth, and breastfeeding educational content. Her contribution does not constitute a personal doula or lactation consultancy engagement with individual users. Any 1:1 consultation with Ibiza Bolonini is a separate service governed by a separate agreement.
The platform includes paediatric and postnatal educational content developed with input from a registered paediatrician. This content is presented as Materna platform guidance and constitutes general educational information only. It does not represent the personal advice, assessment, or clinical opinion of any individual directed at any specific user. References to paediatric knowledge in AI responses reflect the educational source material informing that content — they do not constitute a doctor-patient relationship, a clinical consultation, or a personal recommendation from any individual contributor.
Where a user's question moves into clinical territory — including infant illness symptoms, medication queries, missed developmental milestones, feeding difficulties requiring clinical assessment, or vaccine scheduling — the AI will redirect the user to a medical professional. This redirection is a feature of the platform's educational design, not a substitute for emergency medical care.
This section should be read carefully before using the platform. Materna provides educational content only. You must not rely on any content from this platform as a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.
Always consult your obstetrician, midwife, GP, or other qualified healthcare professional before making any decision that affects your health or the health of your baby. This applies to all content on the platform, including content generated by the AI Concierge.
If you are experiencing a medical emergency, contact the emergency services in your country immediately — UAE: Ambulance 998 · Brazil: SAMU 192 · All other locations: your local emergency number.
To the fullest extent permitted by applicable law, Materna accepts no liability for any health outcome, injury, or loss arising from reliance on content provided through this platform.
The Materna AI Concierge is powered by a large language model (Claude, developed by Anthropic). You must read and understand the following before using it:
The AI Concierge includes general educational content covering postnatal care, newborn development, and paediatric health topics. The following specific limitations apply:
Access to the full Materna platform will require a paid subscription. Current plans and pricing are displayed at maternabyibiza.com at the time of purchase. Prices are shown in USD and may be subject to applicable local taxes.
Subscriptions will be charged to your registered payment method at the beginning of each billing period via our payment provider. You will receive an email receipt after each successful transaction. You are responsible for maintaining valid payment information.
Subscriptions will renew automatically at the end of each billing period unless cancelled before the renewal date.
You may cancel your subscription at any time from your account settings or by emailing hello@maternabyibiza.com. Cancellation takes effect at the end of your current paid billing period.
If you are dissatisfied for any reason, you may request a full refund within 7 days of your first payment. This applies to all subscribers regardless of location. Email hello@maternabyibiza.com with your account email and reason. Refunds are processed within 5–10 business days.
If you are based in Brazil, you have the statutory right under Article 49 of the Consumer Defense Code (Lei 8.078/1990) to cancel and receive a full refund within 7 (seven) calendar days of your first payment, without providing any reason. This is in addition to the general guarantee in Clause 7.2.
Outside the 7-day period, subscription fees are non-refundable for the remainder of a billing period, except as required by mandatory consumer protection laws applicable in your jurisdiction. Nothing in these Terms removes rights you have under the consumer protection laws of your country.
All content on the Materna platform — text, images, video, audio, AI-generated content, and code — is the property of Materna or its licensed contributors and is protected by copyright and applicable intellectual property laws. You are granted a personal, non-transferable, non-sublicensable licence to access and use platform content for your own personal, non-commercial purposes during your active subscription.
You may not copy, reproduce, distribute, or transmit any content; modify, adapt, or create derivative works; use any content for commercial purposes; or share your account access with any third party. Unauthorised use may result in termination of your account and legal action.
Materna participates in affiliate programmes including Amazon Associates (UAE) and Mercado Livre (Brazil). When you click affiliate links and make a purchase, we may earn a commission at no additional cost to you. All affiliate links are identified inline at the point of recommendation. Affiliate relationships do not influence the editorial selection of recommended products.
To the fullest extent permitted by applicable law, Materna's total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the subscription fees paid by you in the 12 months preceding the claim. Materna is not liable for any indirect, consequential, special, incidental, or punitive damages. Nothing in these Terms limits Materna's liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
We may update these Terms from time to time. For material changes — being changes that affect your rights, the scope of the service, or how your data is used — we will notify you by email at least 30 days before the change takes effect. You will be required to actively accept material changes before continuing to use the platform. If you do not accept a material change, you may cancel before it takes effect and receive a pro-rata refund for any unused period. Non-material changes (corrections, clarifications, or contact-information changes) take effect upon posting.
These Terms are governed by the laws of the UAE as applied in the relevant Free Zone of incorporation. You agree to submit to the non-exclusive jurisdiction of the relevant Free Zone courts for the resolution of any disputes. Nothing in this clause removes any rights you have under the mandatory consumer protection laws of your country of residence, including in Brazil (Consumer Defense Code) or within the European Economic Area.
For any questions about these Terms, contact us at hello@maternabyibiza.com.