Materna by Ibiza
  • About Us
  • Support
    Doula SupportHypnobirthingLactation EducationChildbirth Education
  • Materna AI
  • Consultations
  • Shop
Log in Subscribe
  • About Us
  • Support
    Doula SupportHypnobirthingLactation EducationChildbirth Education
  • Materna AI
  • Consultations
  • Shop
Log in Subscribe

1:1 Session Terms

Sessions provided by Ibiza's own licensed practice in Dubai

Version 2.1 · 3 October 2026

Sessions are provided by Ibiza Bolonini Health Awareness Services, a sole establishment licensed by the Department of Economy and Tourism, Dubai, trade licence number 1205550, activity 851915 (Health Awareness Services), owned by Ibiza Mara do Carmo Barros Bolonini (the “Practice”).

Materna L.L.C-FZ, trading as Materna by Ibiza (trade licence 2652540.01, Meydan Free Zone, Dubai) lists the sessions and provides the booking link. Materna does not provide the sessions and is not a party to your agreement with the Practice.

1. What these terms cover

These 1:1 Session Terms (“Session Terms”) govern the booking and delivery of paid one-to-one sessions provided by the Practice. By booking a session you (the “Client”) enter into an agreement with the Practice on these terms.

They are separate from, and additional to, the Materna platform Terms of Service, which continue to apply to your use of the platform.

2. The session provider and the nature of the service

Sessions are delivered by Ibiza Bolonini, a Certified Birth and Postpartum Doula, Lactation Educator and Certified Hypnobirthing Teacher, through the Practice.

A session is supportive and educational. It may cover birth preparation and planning, hypnobirthing and relaxation techniques, infant-feeding education and encouragement, comfort measures, and non-clinical emotional support during pregnancy and the early postnatal period.

3. What a session is not

A session is not medical care and does not create any clinical, doctor-patient or therapeutic relationship. A doula and lactation educator provides non-clinical support and education. During a session the session provider will not, and cannot:

  • diagnose, assess, treat or manage any medical condition affecting you or your baby;
  • tell you whether a symptom, result, scan or reading is normal or serious, or interpret any test result, scan or measurement;
  • prescribe, adjust or advise on medication, supplements or dosages;
  • provide clinical lactation diagnosis or treatment of a kind reserved to an International Board Certified Lactation Consultant or a medical professional;
  • provide nutrition therapy or mental-health assessment or treatment;
  • replace the care of your obstetrician, midwife, doctor, paediatrician or any other licensed healthcare professional; or
  • provide emergency or urgent medical care.

You should continue to attend all appointments with, and follow the advice of, your own healthcare providers. Any decision about your care or your baby's care remains yours, made with your medical team.

4. Booking and payment

Sessions are booked through the scheduling link provided on the Materna platform. The fee, session length and format are shown at the time of booking.

Payment is taken at the time of booking, by the Practice through its own payment provider. Materna does not receive your payment and does not store your card details. Fees may differ for Materna subscribers and non-subscribers, as displayed at the time of booking.

All fees are stated inclusive of any applicable taxes.

5. Cancellation, rescheduling and refunds

  • You may reschedule or cancel for a full refund with at least 48 hours' notice before the session start time.
  • Cancellations with less than 48 hours' notice, and non-attendance, are non-refundable, save at the Practice's discretion or where a mandatory consumer-law right applies.
  • If the session provider needs to cancel or reschedule, you will be offered an alternative time or a full refund, at your choice.
  • Brazilian Clients: where your first session purchase is made at a distance, you have the statutory right under Article 49 of the Consumer Defence Code to cancel within 7 calendar days of purchase for a full refund, provided the session has not yet taken place.

Refunds are made by the Practice.

6. Conduct of sessions

Please join on time; late arrival may shorten the session, which cannot be extended or refunded on that basis. Sessions are private. Neither party may record a session without the other's prior consent. Any materials, notes or resources shared during a session are provided for your personal use only and remain the intellectual property of the Practice or of Materna, as applicable.

7. Confidentiality

The session provider will treat the information you share during a session as confidential and will use it only to provide the service, except where disclosure is required by law, or where there is a genuine concern for the safety of you, your baby or another person, in which case appropriate steps (including contacting emergency or safeguarding services) may be taken.

Information you share during a session is not routinely shared with Materna, except where necessary to address a booking or service issue, comply with law, or respond to a safeguarding or safety concern.

8. Emergencies

A session is not an emergency or urgent-care service and is not monitored outside scheduled session times. If you have an urgent medical concern, contact your own healthcare provider or maternity unit. If you are experiencing a medical emergency, stop and contact emergency services immediately — UAE: 999 · Brazil: SAMU 192 · elsewhere: your local emergency number — and seek in-person medical care.

9. Client responsibilities

  • Provide accurate and complete information relevant to the support you are seeking.
  • Understand that guidance given is educational and supportive, not medical advice.
  • Consult your own healthcare providers on any clinical matter and before acting on anything discussed.

10. Limitation of liability

To the fullest extent permitted by applicable law, the Practice's total liability to you arising out of or in connection with a session shall not exceed the fee paid for that session.

Materna's role is limited to listing the sessions and providing the booking link. Materna is not liable for the delivery or content of a session.

Neither the Practice nor Materna is liable for any indirect or consequential loss, or for any health outcome arising from decisions you make, which remain your own. Nothing in these Session Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable law. Nothing removes any mandatory consumer-protection rights you have in your country of residence.

11. Data protection

The information you provide when booking — your name, email address and appointment time — is collected by Materna and handled in accordance with the Materna Privacy Policy. It is passed to the Practice solely so that your session can take place.

Any notes the session provider keeps are held by the Practice, which is separately responsible for them as an independent controller under applicable UAE data protection law. Those notes are kept only for continuity of support, are not held on the Materna platform and are not routinely shared with Materna.

Please do not send medical reports, test results or scans to the Practice or upload them to the Materna platform. Those records belong with your own healthcare team.

12. Governing law and contact

These Session Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, subject to any mandatory consumer-protection law of your country of residence.

Questions about a booking: hello@maternabyibiza.com. Questions about a session, an invoice or a refund are handled by the Practice and will be directed to it.

Materna by Ibiza

Ibiza Bolonini's expert platform for pre-pregnancy, pregnancy, and early motherhood. Dubai and Brazil.

Platform
  • Materna AI
  • Consultations
  • Shop
About
  • Our Story
  • Contact
  • Further reading
Legal
  • Privacy Policy
  • Terms
  • Session Terms

© 2026 Materna. All rights reserved.